Crickex is committed to protecting your personal information. This document clearly explains how we collect, use, store, and safeguard your data — in plain, straightforward language.
Welcome to the crickex Privacy Policy page. We understand that your trust is the most valuable asset entrusted to us, and protecting your personal data is a responsibility we take extremely seriously. This Privacy Policy explains in detail how crickex collects, processes, uses, stores, and safeguards your personal information when you use our platform, website, or mobile app.
This policy applies to all users of the crickex platform in Malaysia, including website visitors, registered members, and any individuals who interact with our services. By registering an account or continuing to use our platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.
Crickex complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all other applicable data protection laws. We also adhere to international best practices in personal data management to ensure your information is always in safe hands.
This policy is updated periodically. Any significant changes will be communicated to you via in-account notifications or updates on our website. The latest revision date is shown at the top of this page. Continued use of the crickex platform after any amendments take effect constitutes your acceptance of the revised policy.
Crickex collects various types of personal information depending on how you interact with our platform. We only collect data that is genuinely required to provide a safe, seamless, and legally compliant service.
| Data Category | Examples of Information | Primary Purpose | Retention Period |
|---|---|---|---|
| Identity Data | Full name, date of birth, identity card number | KYC Verification | 7 Years |
| Contact Data | Phone number, email address, residential address | Account Communications | 7 Years |
| Financial Data | Bank account number, bank name, transaction history | Payment Processing | 7 Years |
| Usage Data | Game logs, betting history, wins/losses | Service Improvement | 3 Years |
| Technical Data | IP address, device type, web browser, approximate location | Platform Security | 1 Year |
| Document Data | ID card image, utility bill, verification selfie | Identity Verification | 7 Years |
We may also collect information when you contact our customer support team, participate in promotional campaigns, or respond to customer satisfaction surveys. All such data is collected transparently and with your full knowledge.
Data Minimisation Principle: crickex only collects data that is strictly necessary for its stated purposes. We never collect irrelevant or excessive information simply to store it without a clear purpose.
Every piece of data we collect has a clear and legitimate purpose. crickex uses your personal information for the following purposes, and no more:
We never use your data for purposes beyond those listed above without first obtaining your renewed consent. You will be clearly notified of any proposed new data processing activities.
Crickex does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is an absolute commitment that cannot be compromised under any circumstances. However, there are limited situations where we need to share certain information with the following parties:
Sharing Conditions: Any third party that receives your data must sign a strict data processing agreement and comply with security standards equal to or higher than crickex's internal standards. We take full responsibility for all third parties we work with.
Your data security is crickex's top priority. We continuously invest in cutting-edge security infrastructure to ensure your personal information is protected against unauthorized access, disclosure, alteration, or destruction.
Key security measures we use to protect your data include:
Your data is retained for periods determined by Malaysian law and legitimate business requirements. Once the retention period expires, data will be securely deleted using irreversible deletion methods. You may request details of the specific retention period for your data by contacting us.
Crickex uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website, helping us recognise you on future visits.
We use four main types of cookies:
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of the crickex platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.
You may withdraw your consent for marketing cookies at any time through your account settings. Withdrawal of consent will not affect any data processing carried out prior to the withdrawal.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data that we hold. crickex is committed to respecting and facilitating the exercise of these rights:
Right to Access
Requesting a copy of your personal data we hold at any time.
Right to Rectification
Correcting inaccurate or incomplete data in your account.
Right to Erasure
Requesting the deletion of your data under certain circumstances provided by law.
Right to Object
Objecting to the processing of your data for direct marketing purposes at any time.
Right to Restriction
Restricting the processing of your data while a dispute or review is in progress.
Right to Portability
Receiving your data in a structured, machine-readable format.
To exercise any of the above rights, contact our support team via Live Chat or email. We will process your request within 30 calendar days. In complex cases, this period may be extended to up to 60 days with prior notice to you.
Identity Verification Required: To protect your privacy, we need to verify your identity before processing any data rights request. This is a safeguard taken in your own best interest.
As a global online platform serving users in Malaysia, crickex may store and process your personal data on servers located outside Malaysia. This is a standard operational requirement to ensure optimal platform performance and continuous service availability.
When your data is transferred outside Malaysia, we ensure adequate protection is in place through the following measures:
You have the right to obtain further information about cross-border data transfers involving your information. For specific inquiries about where your data is stored, please contact our Data Protection Officer through the channels listed in Section 10.
The crickex platform is strictly for individuals aged 18 and above. We do not knowingly collect, use, or store any personal information from children or individuals under the age of 18 under any circumstances.
Should we discover that personal information has been collected from an individual under the age of 18 without proper age verification, we will take the following immediate steps:
If you have reason to believe a minor is using the crickex platform, please notify us immediately via Live Chat or our support email. We will respond promptly to address the situation.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our team is ready to assist you with a fast and professional response.
You can reach crickex's Data Protection Officer (DPO) through the following channels:
If you are unsatisfied with our response after using the internal channels above, you have the right to lodge a complaint with the Malaysian Personal Data Protection Department or the relevant regulatory authority in your jurisdiction.
To help us process your enquiry faster, please include your account number (if applicable), a clear description of your request, and a copy of your identification document for verification purposes. All communications with our privacy team are fully confidential.
We don't just make promises — every data protection commitment is backed by real technology and auditable industry standards.
All data transmitted between your device and crickex servers is encrypted using 256-bit SSL technology — the same security standard used by leading banking institutions worldwide.
Our integrated KYC process ensures that only verified, legitimate users can access the platform — protecting you from fake identities and fraudulent activity that could compromise your account security.
Crickex has never and will never sell, rent, or trade your personal data to any third party for their marketing purposes. Your data is used solely to improve your experience on our platform.
Our cybersecurity team monitors the platform around the clock, every day without interruption. Any suspicious activity is detected and addressed in real time before it can impact your account.
All our data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards, including regularly conducted compliance audits.
You have the full right to access, correct, delete, or transfer your personal data at any time. Our support team is ready to help you exercise these rights quickly and without hassle.
Your personal data is protected by the latest technology and a transparent privacy policy. Enjoy a safe, fair, and enjoyable gaming experience with the Malaysian user community.